Caroline joined our team on the 1st October 2010 as the Office Manager, following an 18 year career in cardiology at both the Hull Royal Infirmary and the Spire Hospital Hull and East Riding.
She is qualified in all secretarial procedures and also holds NVQ qualifications in management, customer service and also is a qualifed NVQ assessor.
Her role at the Unit is varied and includes finance duties, CCG contact and funding approval for placement on the waiting list. She is the patient information and website co-ordinator and also the administration contact for the storage of embryos, semen, oncology and fertility preservation. Caroline is the donor programme administrator and is the first point of contact for patients donating their eggs or sperm. She has recently completed her NVQ level 5 in business management.
The team of administration staff is the first point of contact for patients using the Hull IVF Unit for treatments and investigations and Caroline takes great pride in the team being customer facing and focused and being the contacts for a variety of customer led enquiries.