Quality & Regulation
The aim of the management and staff is to continue to provide a service of the highest quality, ethical, professional, clinical and scientific practice.
The quality of service offered has a direct influence on the Unit’s ability to meet patient’s expectations. The Unit endeavours to work with patients to define expectations, and meet or exceed them through offering services which are effective, efficient and safe.
Organisational excellence is maintained at the Unit by implementing quality management principles. Quality Control, Assurance and improvement are integrated in our Quality Management System (QMS).
The QMS includes the following elements;
- The Unit is dedicated to continuous process and service development for patients and employees. To achieve this objective the Unit will undertake internal and external audits to continually assess and review results. The quality of the service is ensured through the participation in benchmarking and national equivalence programmes.
- Standard Operating Procedures containing fully documented guidance on all processes and procedures are issued and amended by authorised personnel and uniformly followed by all staff.
- Systematic process improvement and training will be conducted. Patient and employee satisfaction programmes will be developed and reviewed.
- Complete traceability of all consultations, treatments and laboratory processes are ensured.
- A fully documented complaints procedure and risk management system are followed.
- This policy is implemented and maintained throughout the Unit and is regularly reviewed and amended in light of experience and to keep pace with the latest developments in the field.
The QMS helps the unit maintain all of the standards required to meet the requirements of our external regulator, the Human Fertilisation and Embryology Authority (HFEA) and Quality Assurance monitors (CPA).
The Unit has a policy of not pursuing the use of investigations or treatment which do not have an established value in improving outcomes, unless they are part of a research project.
Page Last Modified: 10th February 2017